How to deal with conflict at work

We spend more time than anywhere else in work, so it’s important that it is a place we feel comfortable in. The problem is, because we spend so much time there, conflicts and clash of personalities can occur regularly. It’s how you deal with those conflicts that matters.

We have put together a brief guide on dealing with conflict at work so that you know exactly what to do the next time it occurs.


More often than not, conflicts arise because of a breakdown in communication. It may be that incorrect information was passed on or not enough information was passed, regardless, good communication is key in maintaining a harmonious working environment.

And while it can cause conflict, communication can also resolve it. If you and a colleague are having trouble getting along, communicate the problem to them and discuss potential solutions.

Tackle it before it worsens

Small conflicts are usually expected and tolerated in work, but they can often morph into more serious issues. That’s why employees should always look toward resolving a conflict before it gets out of hand. Try and spot where conflict can occur and proactively intervene. That might mean altering workflows, redistributing work, or rearranging a seating plan, but if halts conflict in its path, it’s worth it.

See the positives

Every argument, fall out, and disagreement offers an opportunity to learn and better the working environment. That means you shouldn’t always see conflict as a negative. If you’re the employer, these disagreements will show you were the business is failing your employees and exactly what it is that needs changing.

Define the right behaviour

Many employees after a certain length of time working within a business begin to take liberties. You must ensure, as an employer, that you are regularly outlining the rules of acceptable behaviour. This ensures that all staff members are working by the same rules, helping ensure that conflicts don’t arise.